Returns and Exchange Policy

Your satisfaction is our goal. Your device is covered by a one-month replacement warranty under the following terms and conditions.

Replacement Warranty

• Warranty period: one month for replacement, starting from the date of delivery.
• The warranty covers essential operational faults that are not caused by misuse.

Replacement Conditions

• The device must be returned in its original condition with all accessories and the charger.
• The device must not have any breakage, liquid damage, tampering, or evidence of external opening or repair attempts.
• Proof of purchase, such as the invoice or order confirmation, must be provided.

Cases Not Covered by Replacement

• Damage caused by misuse, breakage, or exposure to liquids.
• The battery, as it is a consumable component whose condition is assessed and explained at the time of sale.
• Normal signs of use that were clearly disclosed at the time of purchase.

Return or Replacement Process

• Contact us on WhatsApp and explain the issue, including photos or a video when possible.
• We will review the condition of the device and agree on a replacement or another suitable solution.
• Replacement is subject to the availability of an alternative device and the store's policy.

Need to start a replacement request? Chat with Us on WhatsApp